FlexibleCancellation
Flexibility builds trust. Fair to guests, protective of hosts, transparent for everyone.
Last updated: December 27, 2025
Policy Overview (Win-Win Model)
At homestaysbnb, we believe flexibility builds trust. Our cancellation policy is designed to be fair to guests, protective of hosts, and transparent for everyone.
This policy applies unless a property-specific policy is clearly mentioned on the listing page.
2Grace Period – Free Cancellation Window
24-Hour Risk-Free Period
Guests may cancel within 24 hours of booking for a 100% refund, provided the check-in date is at least 7 days away.
3Standard Flexible Cancellation (Guest-Friendly)
| Time of Cancellation | Guest Refund | Host Payout |
|---|---|---|
| 7+ days before check-in | 100% refund | No payout |
| 3–6 days before check-in | 70% refund | 30% payout |
| 1–2 days before check-in | 50% refund | 50% payout |
| Same day / No-show | No refund | 100% payment |
Note: All times are calculated based on the property's local time zone.
4Email Support for Cancellation
Quick Email Cancellation
Email us your cancellation request and we'll process your booking cancellation. You will receive your payment within 48 hours.
📧Email Details Required:
- •Booking Reference Number (e.g., HSB123456)
- •Guest Name (as per booking)
- •Property Name and location
- •Check-in Date and Check-out Date
- •Total Booking Amount paid
- •Reason for Cancellation
- •Registered Mobile Number
📧 Send Cancellation Request To:
support@homestaysbnb.com
Subject: Booking Cancellation Request - [Your Booking Reference]
This Cancellation Policy was last updated on December 27, 2025. We reserve the right to modify this policy with reasonable notice to users.